Return Policy
 
Ultimate Shade Alternatives
 
RETURN POLICY - Ready-Made Sails ONLY
All returns must be accompanied by a Return Authorization which can obtained over the phone by calling (480) 775-7245. Items returned without pre-approval will be refused & sent back to you at your cost.

There are no refunds after 30 days.

Authorized return of unopened boxes with sails still unfolded will be fully credited less any shipping costs.

Boxes that have been opened will have to be inspected for completeness to determine eligibility for resale. If returned complete and unused, in new resalable condition a credit will be issued with a 20% restocking fee applied, and less shipping costs incurred by us.

Items returned that have evidence of use will not be eligible for any credit.

Damaged or defective goods will be replaced upon receipt of authorized return. A shipping label will be provided for your return.

 
LIMITED WARRANTY

Manufacturer warranties product against defects or damage fabric caused by faulty workmanship or materials use during construction of your sails. Warranties vary by product.  Please consult with your Ultimate Shade representative for specific product warranty.

There is no warranty coverage for damages caused by improper use, storage, transport, or handling which occurs post delivery of product.  Ultimate Shade warranties their products and workmanship for a 12 month period.